YOUR PERSONAL INFORMATION

THE PRINCIPLES OF PROTECTION OF PERSONAL DATA OF EL BADIA

YOUR REQUESTS TO MODIFY YOUR PERSONAL DATA
• As a user of EL-BADIA services, you can modify your personal data from your customer account.
• If you wish to delete your customer account, you can also perform this action (be careful, this action is irreversible; you will lose access to your order history, your loyalty points, your promo codes ... But it will be possible to create a new account. client) from your client account.
• It is possible to export your personal data from your customer account.
• For any other request to access, obtain, rectify or delete your personal data, we invite you to contact our data protection department.

INTRODUCTION
This page describes the principles with which EL-BADIA collects different types of data on its customers. The elements described on this page are explained in detail in the EL-BADIA data protection principles.
Also this page details the commitments concerning the security and data protection policy of EL-BADIA in order to respect, as much as possible, your privacy.
DEFINITIONS
In order to avoid an imprecise interpretation, here are some elements of understanding of the terms used:
• Personal data: any information relating to an identified or identifiable natural person is deemed to be “an identifiable natural person” a natural person who can be identified, directly or indirectly.
• Processing: any operation or set of operations carried out or not using automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, conservation, extraction, consultation, use , interconnection, segmentation, etc.).

DATA CONTROLLER
Any processing of personal information communicated to EL-BADIA is carried out under the responsibility of EL-BADIA, 75 rue Saint Denis 75001 Paris.
HOW DO WE COLLECT DATA ABOUT YOU?
The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, by using the services of EL-BADIA or by providing us with other information.
When you use EL-BADIA's network and communication services, for example by placing a call or creating your customer account or sending an e-mail, identification data is stored in our systems for the use of the services. .
When you visit EL-BADIA websites or load pages on them, you leave various types of anonymous browsing data with us, such as your IP address and browsing history. The operation of the services is based on the use of cookies.
We may collect data based on your consent.
We record customer service calls so that we can verify the actual discussion, if necessary.
We also collect data from our potential customers when they participate in contests, sweepstakes or customer events.
WHAT DATA DO WE COLLECT?
This data includes your last name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you - same, customer classification information, order, delivery, agreement and billing We store what can be connected to you.
Data created and collected during communication includes information about communicating parties, time of connection, routing information, data transfer protocol, connection format, and location information.
When browsing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a person.
The customer information we collect helps us personalize and continually improve your shopping experience on EL-BADIA services. We use this information to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, maintain and update our files and thus your accounts with us, provide you with content such as wishlists and customer reviews and recommend products and services that may be of interest to you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website, and enable third parties to provide technical, logistical or other functions on our behalf.
LIST OF TYPES OF INFORMATION WE COLLECT:
INFORMATION THAT YOU PROVIDE TO US
We collect and store all information you give us through our website or other means. You can choose not to communicate certain information to us, but this decision may nevertheless limit the use of our services. We use the information you provide to us, in particular to respond to your requests, to personalize your future purchases, to improve our services and to communicate with you.
INFORMATION COLLECTED AUTOMATICALLY
Whenever you come into contact with us, we receive and store certain types of information. Like many other websites, we use "cookies" in particular and obtain certain types of information when your browser accesses the EL-BADIA website or advertisements and other content displayed on other websites by EL-BADIA or on his behalf.
E-MAIL INFORMATION
To optimize the usefulness and interest of our e-mails, if your computer allows it, we frequently receive a confirmation of e-mails sent by EL-BADIA that you have opened. If you do not wish to receive an email from us, simply notify us in your account.

HOW DO WE HANDLE YOUR INFORMATION?
Please note that the staff of EL-BADIA and its subsidiaries and their subcontractors act under the obligation of secrecy when processing data concerning you.
We maintain the confidentiality of the data concerning you and ensure that it is only used for predefined purposes.
Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, billing, providing you with the best and most comprehensive service possible, and informing you about our services.
We also use your data for communication with customers, such as sending information about our services and for direct marketing purposes.
We also use the data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.
We process the data of our potential customers for direct marketing purposes.
We make every effort to ensure that customer data is up to date and correct.
We delete obsolete and unnecessary data where possible.
We protect all data about you through personal task-based access rights and prevent third-party access to the data.
WHERE DO WE SEND YOUR DATA?
We only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.
When we use processors, we will sign a security agreement with them which also covers the use of your data. We are also responsible for this kind of manipulation for you.
THE PRINCIPLES OF DATA PROTECTION OF EL-BADIA
The purpose of this data protection policy is to describe the principles and practices that we observe at EL-BADIA to ensure the protection of privacy, the confidentiality of communication and the legal protection of our customers.
EL-BADIA regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.
Core values ​​important to EL-BADIA include confidentiality of customer data and communication, as well as protecting customer privacy in all business operations. When handling the personal data of our customers, we follow French law, the orders and instructions of the authorities and good data processing practices.
EL-BADIA implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and lawful purposes and are not processed in a manner incompatible with those purposes.
We protect the security of your personal information as it is transmitted by using Secure Sockets Layer Software (SSL) which encrypts information you enter before it is sent to us.
We maintain physical, electronic security measures and safeguard procedures in connection with the collection, retention and disclosure of personal customer information. Our security procedures may cause us to ask you for proof of your identity before we can provide you with your personal information.
We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.
GENERAL PRINCIPLES OF CUSTOMER DATA MANAGEMENT
The processing of personal data must always be justified for the operations of EL-BADIA. EL-BADIA has defined the purpose of collecting, handling and submitting personal data in the following section.
EL-BADIA only processes the customer data necessary for its operations, as defined for the purpose of use indicated in the description of the file for the customer register. We make every effort not to process data that is incorrect, incomplete or out of date.
The processing of customer data is generally based on a relevant relationship, information received while using or registering a service or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information may be processed within EL-BADIA. We encourage our customers to regularly update their contact details.

We record your conversations with our customer service to verify a business transaction, to respond to your inquiries, and to monitor and develop the quality of service.
Please note that as a customer of EL-BADIA, you have the right to check which data concerning you has been stored in our information systems, or that there is no data concerning you in our file. You can also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year at no cost. The request for data inspection must be made with a document signed between EL-BADIA and you.
COLLECTION, STORAGE, EXTRACTION AND PROCESSING OF PERSONAL DATA
REGISTER OF DATA COLLECTED DIRECTLY THROUGH EL-BADIA SERVICES:
CONTACT FORM
• Data collected: email and message
• Objective pursued: Customer relationship management
• Data conservation: Registration in the database
• Shelf life: 1 year
• Data access: E-BADIAL customer relations department
• Are the data stored or processed outside the EU: No
CUSTOMER ACCOUNT CREATION
• Data collected: name, surname, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you - same, customer classification information, order, delivery, agreement and billing We store what can be connected to you.
• Objective pursued: Order / Order follow-up / Address / Returns / Credit note / Loyalty management
• Data conservation: Registration in the database
• Retention period: Lifetime of the client / Clients who have been inactive for 2 years are deleted
• Data access: Logistics (partially, only data related to the processing and shipping of your order) / Marketing department / Customer service
• Are the data stored or processed outside the EU: No
OPTIN NEWSLETTER FORM
• Data collected: email
• Objective pursued: Marketing emails
• Data conservation: Optin in database
• Retention period: Optin duration of the customer excluding refusal by the customer
• Data access: The marketing department
• Are the data stored or processed outside the EU: No
In accordance with the law "Informatique et Libertés", you can exercise your right of access to data concerning you and have them rectified via the contact button available at the top of this page
REGISTER OF DATA TRANSMITTED TO SUBCONTRACTORS VIA EL-BADIA SERVICES:
SHOPIMIND
• Provider information: https://www.shopimind.com/
• Service provider location: France
• Objective pursued: Marketing emails
• Are the data stored or processed outside the EU: No
• Service provider's RGPD charter: https://www.shopimind.com/rgpd/
MAILJET
• Provider information: https://fr.mailjet.com
• Service provider location: France
• Objective pursued: Marketing emails
• Are the data stored or processed outside the EU: No
• Service provider's RGPD charter: https://fr.mailjet.com/rgpd/
NOSTO
• Provider information: http://www.nosto.com/fr/
• Service provider location: Finland
• Objective pursued: Marketing emails + remarketing
• Are the data stored or processed outside the EU: No
• Provider's GDPR charter: http://www.nosto.com/data-privacy/
FACEBOOK
• Provider information: https://www.facebook.com/
• Service provider location: United States
• Objective pursued: Connection to your customer account on the site via your Facebook account
• Are the data stored or processed outside the EU: Yes
• Provider's GDPR charter: https://www.facebook.com/
GOOGLE ANALYTICS
• Provider information: https://analytics.google.com/analytics
• Service provider location: United States
• Objective pursued: Site traffic analysis + Remarketing
• Are the data stored or processed outside the EU: Yes
• Service provider's RGPD charter: https://privacy.google.com/intl/fr_fr/businesses/compliance/

GOOGLE ADWORDS
• Provider information: https://adwords.google.com
• Service provider location: United States
• Objective pursued: Advertising + Remarketing
• Are the data stored or processed outside the EU: Yes
• Service provider's RGPD charter: https://privacy.google.com/intl/fr_fr/businesses/compliance
MAILCHIMP
• Provider information: https://mailchimp.com/
• Service provider location: United States
• Objective pursued: Marketing emails
• Are the data stored or processed outside the EU: Yes
• Provider's GDPR charter: https://kb.mailchimp.com/fr/accounts/management/about-the-general-data-protection-regulation
SENDING AND SHARING OF DATA
EL-BADIA can only submit your data to third parties in accordance with the legislation in force. We submit information on request to authorities, for example police and security authorities, as well as other authorities on grounds specified by law.
Information relating to our customers is an important part of our activity and our job is not to trade it. We share this information only in the cases previously expressed and for the purposes described in this privacy policy with EL-BADIA control and which are either subject to this privacy policy or apply rules at least as protective as those described in this privacy policy.
In addition, we may submit your data to processors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for the management of the data in this case. If we process your data outside of the EU region, we will protect your data by ensuring that the processor ensures the proper processing of the data.
PROCESSING OF IDENTIFICATION AND LOCATION DATA RELATED TO ELECTRONIC COMMUNICATION
EL-BADIA treats all data and messages created during the communication as confidential. Our staff are bound by an obligation of secrecy and a ban on the use of messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called credentials if they can be connected to a person. Network traces are created, for example, when making phone calls, sending e-mail and SMS messages, and browsing the Internet, and may contain information about callers, connection route or routing, communication protocol. data transfer used, the event and the terminals used or their location.
EL-BADIA manages the identification and location information of the communication in accordance with the law in force for the purposes, for example, of the implementation and use of the services, invoicing and technical development. consent, marketing. The data may also be used for billing other service providers to the extent necessary.
EL-BADIA can also manage identification data in the event of misuse, breach of data security and repair of breakdown.
In all of the above situations, we only process identification and location data to the extent necessary to accomplish a certain specific task.

USE OF LOCATION DATA
An actual tracking method where another person can track another person's location requires the consent of the person to be located. The customer may not be located at all if they decline geolocation services.
If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be tracked.
PERSONS AUTHORIZED TO MANAGE IDENTIFICATION AND LOCATION DATA
Only specific people at EL-BADIA whose work requires access to identification and location data, can process this data.
In practice, authorization is only granted to persons performing tasks related to invoicing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. . Persons with the right to manipulate the data may only manage it to the extent required to perform individual tasks.
DURATION OF PROCESSING OF IDENTIFICATION AND LOCATION DATA AND DATA STORAGE
We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, misuse investigation or data security purposes. However, manipulation only takes place to the extent required by the actions and without unduly compromising a message's confidentiality and privacy.
We store the data required for invoicing for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless it is necessary to keep data for a longer period. related to the collection of the invoice. Otherwise, data is stored to the extent permitted and required by relevant legislation.
WEBSITES, MONITORING OF VISITS
We also collect data about website visits. This data includes the IP address and corresponding DNS name, the organization that recorded the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.
Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate places. Typically, the IP address is not connected to the person who uses the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.
COOKIES
As a customer of EL-BADIA, you can view our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help EL-BADIA determine which sections of its websites are the most popular, where visitors go and how long they stay there. The data is used to implement and develop services and to target advertisements on websites.
You can prevent the storage of the cookie by changing your browser settings. In some cases, prevention can slow down or make it impossible to navigate the pages or the website.
DATA SECURITY
We ensure the security of the data of our services using methods proportionate to the severity and sophistication of the threats as well as the cost.
EL-BADIA takes care to perform actions aimed at preventing data security breaches or eliminating disruptions that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when performing the above actions.
We provide information about our services' data security actions and other data security matters through appropriate channels, such as our website or customer newsletters.

In order to prevent data security breaches and eliminate disruption to data security, we may, among other things, prevent receipt of e-mail messages, remove viruses and other malware from messages and take other measures. comparable techniques. necessary measures within the permitted and required limits specified in the relevant legislation. We use physical, administrative and technical protection measures to keep the messages and identification data transmitted over the communication network secret. These actions reduce the risk of data about you being disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use standardized encryption methods.
Please note that as a user of EL-BADIA's services, you should also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and control their use, for example by using secure codes and unique passwords, and to use sufficient anti-virus and firewall services and keep them so. as the updated operating system.
CUSTOMER COMMUNICATION AND DIRECT MARKETING
EL-BADIA sends customer messages regarding its products and services to its customers via the consent available in the customer account.
EL-BADIA also sends direct marketing messages in electronic format. You have the right to prohibit EL-BADIA from sending direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or through your customer account available on our website.