Loyalty program

At El-Badia, we truly value your loyalty. To reward you, we have designed a simple, generous and scalable loyalty program. From your first euro spent, earn rewards from your very first euro

1. How it works & conditions for accumulating rewards:

The loyalty program has four levels. You start at the Bronze level and, as you spend, you progress to Silver, Gold, then Platinum levels, with increasingly attractive rewards at each level. Each purchase brings you closer to the next level, unlocking new rewards while keeping any unused ones from previous levels.

2. Visibility of rewards:
All the rewards you have unlocked are easily accessible from your account. There you can view the rewards and offers you receive, as well as your current level, at any time. Remember to check this space regularly so as not to miss any opportunity to take full advantage of the exclusive rewards linked to your loyalty level.

3. Non-combinable rewards:
It is important to note that the discounts and offers obtained via the loyalty program cannot be combined with each other. They will appear in your basket summary to allow you to clearly see the discounts applied to your order.

4. Annual reset:
At the start of each year, your level and the corresponding rewards are re-evaluated based on your purchases from the previous year.

Here is an example:
In year N, you purchased for €105, in January N+1, you remain in the SILVER category and obtain the 4 rewards again.

  • If, at the end of year N+1, you ordered for €305, in January N+2, you remain in GOLD and obtain the 6 rewards again.
  • But if, at the end of year N+1, you ordered for less than €100, in January N+2, you become BRONZE and obtain the 2 rewards. To continue to reward from the best offers, make sure to stay active and check your account regularly.

For more information, head to our FAQ.

Bronze

From €1 to €2,000
in cumulative spending

Flavors Offer 20%

20% off the Flavors category

Natural Charcoal Offer 10%

10% off the Natural Charcoal category

Silver

From €2,000 to €10,000 in cumulative spending

Flavors Offer 20%

20% off the Flavors category

Natural Charcoal Offer 10%

10% off the Natural Charcoal category

Hose Offer 20%

20% off the Hose category

El-Badia Offer 20%

20% off all El-Badia products

Gold

From €10,000 to €50,000 in cumulative spending

Flavors Offer 20%

20% off the Flavors category

Natural Charcoal Offer 10%

10% off the Natural Charcoal category

Hose Offer 20%

20% off the Hose category

El-Badia Offer 20%

20% off all El-Badia products

Heat Management System Offer 10%

10% off the Heat Management System category

€500 Voucher

€500 voucher valid on orders over €5,000 (excl. tax)

Platinum

Over €50,000 in cumulative spending

Flavors Offer 20%

20% off the Flavors category

Natural Charcoal Offer 10%

10% off the Natural Charcoal category

Hose Offer 20%

20% off the Hose category

El-Badia Offer 20%

20% off all El-Badia products

Heat Management System Offer 10%

10% off the Heat Management System category

€500 Voucher

€500 voucher valid on orders over €5,000 (excl. tax)

Luxury Offer €300

€300 discount on the Luxury category for orders over €1,000 (excl. tax)

Promotional Offer 10%

10% off the entire site

When you reach the higher category, new rewards are unlocked and appear in your account. At the start of each year, the rewards are reset based on your category. For more information, check our FAQ.

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